IDA one day workshop on ‘Complaint Handling- The ISO Way’

Pashu Sandesh, 28^th June 2018

Indian Dairy Association (IDA) West Zone is organizing a one day workshop on ‘Complaint Handing- The ISO Way’ on 30^th June 2018 at Andheri Mumbai.

This program provides guidance for the design and implementation of an effective and efficient complaints handling process for all types of commercial or non-commercial activities, including those related to electronic commerce. It is intended to benefit an organization and other interested parties. In a global competitive marketplace, the value of a pro-active Complaint handling mechanism provides confidence in the consistent treatment of complaints leading to a positive customer experience.

Delegate Registration fee is Rs 3500 for IDA members and for non- members its 1770 Rs+ 3500Rs.  Venue of the event is A 501 Dynasty Business Park, Chakala, J B Nagar,  Andheri East Mumbai 400059.

For more details contact: Rajesh Lele, secy IDA (West Zone), rajeshleleida@gmail.com; mob: 09820136987; R D Kokane, Vice President IDA (West Zone), rdkida@gmail.com; mob: 09821146776